Services

Product recommendation

Product recommendation

The materials market is large and diverse. Whether it is metals, plastics, glass or laminates, various types of surfaces are available, and every material surface is unique. The industrial processes used to produce and process those materials are also specific.

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None of this has any secrets for us! That is why we can put our expertise at your disposal to help you choose the best solution for your materials and surfaces in your processes to meet your durability requirements.

At Novacel, a whole team is dedicated to product recommendations to ensure your expectations are satisfied more effectively, and this in all four corners of the world.

Our research and development laboratory has all the necessary equipment for detailed analysis of your surfaces and for testing how our products behave on your materials.

In addition, our teams are kept up to date with the latest market trends and innovations with a watching brief for specialist information, conducting discussions with our customers and working alongside external partners.

Our only goal is to achieve the best outcome, seeking to combine minimum waste with high productivity, plus a pristine end-product.

Do not hesitate to contact our recommendation experts

Your communication

Your communication

Enhance the visibility of your brand by asking for printing on our films and therefore on your products.

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Directly in our factories we can print your logo and brand name, plus technical guidance or even your slogan.

Using innovative printing technology, this service is an excellent communication channel that can enhance your branding in a major way.

Product customization

Product customization

Thanks to our service centers providing worldwide coverage we are able to deliver our solutions anywhere on the planet.

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Our service centers benefit from major storage capacity, enabling us to respond rapidly to any type of request. Cutting and rewinding machines allow us to convert our rolls to any desired width and length.

In addition to our high-performance technical equipment, dedicated experts are available at our different locations to support you either on your site or remotely. Thanks to their knowledge, they will be able to answer your requests and suggest the most appropriate solutions.

The right packaging

The right packaging

Novacel is keen to ensure that you receive our products in the condition in which they left our site.

With this objective in mind, Novacel pays close attention to the packaging of its products.

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Adapting it to perfectly match the required conditions, we will handle every stage in delivery: road, maritime, air transportation or special storage, using packaging appropriate for all safety standards.

The employees in charge of Novacel’s deliveries are past masters of packaging units and types, as well as of different storage techniques such as stacking.

This is in addition to product identification and labeling, as well as legislation in the destination country.

If you have a specific request, do not hesitate to contact us, we will look at it with you.

Technical support

Technical support

Applying films, tapes or papers needs expertise and know-how. In order to help you enhance the quality of your products, a dedicated team at Novacel will do everything possible to assist you!

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We guarantee you permanent technical support. Our team of experts is available at all times to respond to your queries and requests and assist you from the initial search for the right solution right up to its final implementation, including the adjustment settings for your application machinery.

Their skills will even allow you to obtain formal approval for our products for your industrial process as well as for those of your customers.

To help you better use and understand our solutions, we regularly hold webinars and have created a series of tutorials that we invite you to view.

If you need a recommendation for a lamination machine, do not hesitate to contact our sister company Walco. They can guarantee that you will get perfect application quality for processing and protective films using their cutting-edge laminators.

Recycling support

Recycling support

One of the primary purposes of surfaces solutions is to reduce waste and rejects at every stage in the supply chain: manufacturing, distribution and installation.
 

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As a committed company, we work not only on the product, but also on its life cycle as a whole, including end-of-life. Over 95% of Novacel’s foils are designed to be recyclable.
Our objective now is to help our customers recycle their film remnants. Stored in a big bag or in a dedicated dumpster, your waste or roll-ends can be recycled. To find out which recycling companies are able to handle them, please contact your customer service representative.

We propose solutions in Belgium, France, Germany, Italy, Spain and USA.

Customer Portal

Customer Portal

Need to get information outside of working hours?

Go online to our new customer portal and review all the activities of your account online with just a few clicks*: the detailed history of your Novacel orders, order  statuses, product info, requests, bills.

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If you do not know all the matching information associated with your order, use the filters (date, product) to refine your search and easily find what you are looking for.

This service is available 24/7 and can be accessed on all devices with an internet connection (pc, smartphone, tablet). For more information on our customer portal, contact your Novacel customer service representative. We will be happy to respond to your queries and needs.

Log in now or create your account



*only for direct customers